Terms of Service

Effective Date: March 28, 2026

Tailored Nutrition LLC ("Tailored Nutrition," "we," "us," or "our") operates the website tailorednutritionllc.org (the "Website") and the Tailored Nutrition mobile application (the "App"). Together, the Website and App are referred to as the "Services."

Please read these Terms of Service ("Terms") carefully before using the Services. By creating an account, accessing, or using the Services, you ("you" or "User") agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) to use the Services. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

If you are located in the European Economic Area (EEA), the minimum age to use the Services is 18 years, consistent with GDPR requirements for processing sensitive health data.

You also represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce's Denied Persons List or Entity List.

2. Description of Services

Tailored Nutrition provides an AI-powered nutrition and wellness platform that offers:

• Personalized Survey — An in-depth questionnaire about your lifestyle, dietary preferences, health goals, and wellness objectives
• AI-Generated Meal Plans — Detailed meal plans with ingredients, cooking instructions, and nutritional information, generated using artificial intelligence
• Adaptive Recommendations — Dynamic adjustments to your meal plans based on your tracked progress and updated preferences
• Food & Weight Tracking — Tools to log meals, track weight, and monitor your nutritional intake over time
• Nutritional Chat Assistant — An AI-powered conversational assistant for dietary questions and plan adjustments
• Grocery Integration — Shopping list generation and third-party grocery service links

The Services are intended for general wellness and informational purposes only. Tailored Nutrition is not a medical device, healthcare provider, or clinical nutrition service.

2a. Healthy Use

Tailored Nutrition is designed to support healthy, sustainable nutrition practices. We promote a balanced relationship with food and do not condone or support the use of our Services to achieve or maintain dangerously low caloric intake or to encourage disordered eating behaviors.

Any use of the Services to promote, pursue, or achieve dangerously low levels of eating is prohibited. We reserve the right to restrict or terminate accounts where usage patterns suggest harmful behavior. If you or someone you know is struggling with disordered eating, please contact the National Eating Disorders Association (NEDA) helpline at 1-800-931-2237 or visit nationaleatingdisorders.org.

3. Account Registration, Security & Communications

3a. Registration

To access certain features of the Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Create only one account for your own personal use
• Keep your password confidential and not share your credentials with any third party
• Notify us immediately at support@tailorednutritionllc.org if you suspect unauthorized access to your account

You are solely responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

3b. Communications

By creating an account, you consent to receive communications from Tailored Nutrition via email and push notifications, including:

• Service-related notifications (account security, subscription updates, policy changes)
• Health and nutrition reminders (food logging, weight tracking, survey freshness) based on your notification preferences
• Product updates and new feature announcements

You may opt out of non-essential communications at any time through the App's notification settings or by contacting us. Service-related communications necessary for account operation (such as security alerts and billing notices) cannot be opted out of while your account is active.

We do not currently send SMS or text messages. If we introduce SMS communications in the future, we will obtain your separate, express consent before sending any text messages and will comply with all applicable Telephone Consumer Protection Act (TCPA) requirements.

4. Medical & Health Disclaimer

5. AI-Generated Content Disclaimer

Meal plans, nutritional recommendations, and dietary suggestions provided through the Services are generated using artificial intelligence technology, specifically large language models provided by Anthropic (Claude). While we strive for accuracy and quality:

• AI content may contain errors — AI-generated meal plans, calorie counts, macro breakdowns, and cooking instructions may contain inaccuracies, omissions, or suggestions that are not appropriate for your specific needs
• Nutritional estimates are approximate — While we validate nutritional information against the USDA FoodData Central database, values are estimates and actual nutritional content may vary based on ingredients, preparation methods, and portion sizes
• AI does not replace human expertise — The AI system has not been reviewed or endorsed by registered dietitians, physicians, or licensed nutritionists. It does not have the clinical judgment of a trained professional
• You are responsible for verifying information — Always review ingredients, nutritional data, and cooking instructions before preparing or consuming any meal suggested by the Services

5a. Chat Assistant Disclosure

The nutritional chat assistant within the Services is an artificial intelligence system, not a human. All responses from the chat assistant are computer-generated. The chat assistant does not have feelings, opinions, or consciousness, and its responses should not be interpreted as professional nutrition counseling or medical advice.

Do not share sensitive personal information in the chat assistant that is unrelated to nutrition, including but not limited to: Social Security numbers, financial account information, government identification numbers, or passwords. The chat assistant is designed for nutrition-related conversations only.

6. Allergen Disclaimer

7. Results Disclaimer

Individual results may vary. Tailored Nutrition does not guarantee any specific health outcomes, weight loss, weight gain, body composition changes, or nutritional results. The effectiveness of meal plans and dietary recommendations depends on many factors, including but not limited to:

• Adherence to the meal plan
• Physical activity level and exercise habits
• Individual metabolism, genetics, and body composition
• Overall health status and pre-existing conditions
• Medications and supplements
• Sleep, stress, and other lifestyle factors
• Accuracy of information you provide in the survey

Any testimonials, case studies, or examples of results displayed on the Website, App, or marketing materials represent individual experiences and should not be interpreted as typical or guaranteed outcomes.

8. No Professional Relationship

Use of the Services does not create a dietitian-client, doctor-patient, therapist-patient, or any other professional healthcare relationship between you and Tailored Nutrition, its owners, employees, contractors, or affiliates. The Services are a self-service wellness tool, not a clinical or professional nutrition service.

Tailored Nutrition does not employ or contract with licensed dietitians, nutritionists, or healthcare professionals to review individual user meal plans or provide personalized clinical guidance through the Services.

9. Subscriptions & Payments

9a. Subscription Plans

Certain features of the Services require a paid subscription ("Premium"). Subscription pricing, features, and billing frequency are displayed in the App before purchase. Subscriptions are processed through the Apple App Store or Google Play Store, depending on your device.

9b. Auto-Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annually, depending on your selected plan) unless you cancel before the renewal date. By subscribing, you provide separate, affirmative consent to the auto-renewal of your subscription at the then-current price.

We will not increase the subscription price during an active billing period. If we change pricing for future renewals, we will notify you in advance so you may cancel before the new price takes effect.

9c. How to Cancel

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you will retain access to Premium features until then. To cancel:

• Apple (iOS): Open Settings > [Your Name] > Subscriptions > Tailored Nutrition > Cancel Subscription
• Android: Open Google Play Store > Menu > Subscriptions > Tailored Nutrition > Cancel Subscription
• In-App: Navigate to Settings > Subscription > Manage Subscription, which will direct you to your device's subscription management

Cancellation is designed to be as simple as the original subscription process. We do not use dark patterns, hidden cancellation steps, or require you to contact support to cancel.

9d. Refunds

Refunds are handled by the Apple App Store or Google Play Store in accordance with their respective refund policies. To request a refund, contact Apple or Google directly through their support channels. Tailored Nutrition does not process payments or refunds directly.

9e. Promotional Codes

We may offer promotional codes that grant temporary access to Premium features. Promotional codes have expiration dates, are non-transferable, cannot be redeemed for cash, cannot be combined with other offers, and are subject to any additional terms specified at the time of issuance.

9f. Taxes

Prices displayed in the App exclude applicable taxes unless otherwise stated. You are responsible for all applicable taxes associated with your subscription, as determined by the Apple App Store or Google Play Store based on your billing location.

10. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorized access to any part of the Services, other users' accounts, or our systems
• Interfere with or disrupt the Services, servers, or networks connected to the Services
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App or any underlying algorithms
• Scrape, crawl, or use automated tools (including robots, spiders, scrapers, crawlers, or any data-mining or extraction methods) to access, extract, index, or collect data from the Services
• Use any output, data, content, or information from the Services to train, develop, improve, or otherwise build any machine learning model, neural network, artificial intelligence system, or competing product or service
• Redistribute, resell, sublicense, or commercially exploit the Services or any content generated by the Services without our written permission
• Upload or transmit viruses, worms, Trojan horses, malware, ransomware, or other harmful code
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Use the Services to generate content for competing products or services
• Circumvent, disable, or interfere with security features of the Services
• Provide false or misleading information in your survey responses with the intent to manipulate the AI system
• Share AI-generated meal plans commercially or present them as professionally developed nutrition plans
• Use the Services to promote, pursue, or achieve dangerously low caloric intake or disordered eating behaviors

11. Intellectual Property

11a. Our Intellectual Property

The Services — including the App, Website, software, source code, algorithms, survey methodology, user interface design, branding, logos, trademarks, trade names, and all original content — are the property of Tailored Nutrition LLC and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws. You shall not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices incorporated in or accompanying the Services.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services for your personal, non-commercial use in accordance with these Terms. All rights not expressly granted are reserved by Tailored Nutrition.

11b. AI-Generated Content

Meal plans, recipes, and dietary recommendations generated by the AI system are provided for your personal use. Under current U.S. copyright law, fully AI-generated content may not be eligible for copyright protection. You may use AI-generated meal plans for personal purposes, but you may not:

• Republish, distribute, or sell AI-generated content as your own professional work
• Use AI-generated content to create competing products or services
• Claim authorship or copyright over content generated by the Services

11c. Feedback

If you submit feedback, feature requests, bug reports, or suggestions through the Services ("Feedback"), you hereby assign to Tailored Nutrition all right, title, and interest in and to such Feedback, including all intellectual property rights therein. Tailored Nutrition shall have the right to use, modify, and incorporate Feedback into the Services without restriction, obligation, or compensation to you. To the extent any such assignment is not enforceable, you grant Tailored Nutrition a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, modify, and incorporate the Feedback.

12. Copyright Infringement & DMCA

Tailored Nutrition respects the intellectual property rights of others. If you believe that any content available through the Services infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512(c)(3), to our designated agent with the following information:

1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed
2. A description of the copyrighted work that you claim has been infringed
3. Identification of the material that is claimed to be infringing, with information sufficient for us to locate the material
4. Your contact information, including address, telephone number, and email address
5. A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner

Designated Agent:

Tailored Nutrition LLC
Attn: DMCA Agent
Email: support@tailorednutritionllc.org

If you believe that material was removed or disabled as a result of a mistake or misidentification, you may submit a written counter-notice to our designated agent containing: (a) identification of the material that was removed and its prior location; (b) a statement under penalty of perjury that you have a good faith belief the material was removed as a result of a mistake or misidentification; (c) your name, address, and telephone number; (d) a statement that you consent to the jurisdiction of the federal courts in your district (or in any judicial district in which Tailored Nutrition is located if you reside outside the United States) and that you will accept service of process from the person who provided the original notice; and (e) your physical or electronic signature.

It is our policy to terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

13. User Content & Data

You retain ownership of the personal information, survey responses, food logs, weight logs, chat messages, and other data you provide through the Services ("User Content"). By using the Services, you grant Tailored Nutrition a limited, non-exclusive license to process your User Content solely for the purpose of providing and improving the Services as described in our Privacy Policy. This license includes the right to create anonymized and aggregated data sets from User Content that do not identify individual users; such anonymized data may survive account deletion.

You are solely responsible for the accuracy and completeness of the information you provide. Inaccurate survey responses, health information, or allergen disclosures may result in inappropriate meal plan recommendations. We will not sell User Content to third parties or use it for advertising purposes.

14. Privacy

Your use of the Services is also governed by our Privacy Policy and our Consumer Health Data Privacy Policy, which are incorporated into these Terms by reference. Please review both policies carefully to understand how we collect, use, and protect your information.

By using the Services, you acknowledge that you have read and understood our privacy practices, including how your health-related data is processed by AI systems and shared with third-party service providers as described in those policies.

15. Third-Party Services & App Stores

15a. Third-Party Integrations

The Services integrate with or link to third-party services, including but not limited to:

• Anthropic (Claude AI) — Powers meal plan generation and the chat assistant
• Google & Apple Authentication — Social sign-in options
• Apple App Store & Google Play Store — Subscription billing and payment processing
• Instacart — Grocery shopping integration
• USDA FoodData Central — Nutritional data validation
• Sentry — Crash reporting and application performance monitoring (collects error logs, device information, and performance traces; no personal health data is sent)
• Resend — Email delivery service for password reset codes and transactional emails

These third-party services are governed by their own terms of service and privacy policies. Tailored Nutrition is not responsible for the practices, content, or availability of third-party services. Your use of third-party services is at your own risk.

15b. App Store Provisions

If you accessed or downloaded the App from the Apple App Store or Google Play Store (each, an "App Store Provider"), you acknowledge and agree that:

• These Terms are between you and Tailored Nutrition only, and not with the App Store Provider. Tailored Nutrition, not the App Store Provider, is solely responsible for the App and its content.
• The App Store Provider has no obligation to furnish any maintenance or support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify the App Store Provider, and the App Store Provider will refund the purchase price for the App to you (if applicable). To the maximum extent permitted by applicable law, the App Store Provider will have no other warranty obligation with respect to the App.
• The App Store Provider is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• In the event of any third-party claim that the App or your possession and use of it infringes that third party's intellectual property rights, Tailored Nutrition, not the App Store Provider, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• The App Store Provider and its subsidiaries are third-party beneficiaries of these Terms as related to your license of the App, and upon your acceptance of these Terms, the App Store Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

You must comply with all applicable third-party terms of service when using the App.

16. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, TAILORED NUTRITION MAKES NO WARRANTY THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY INTENDED RESULTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (C) ANY DEFECTS WILL BE CORRECTED; (D) ANY AI-GENERATED CONTENT, INCLUDING NUTRITIONAL INFORMATION, CALORIE COUNTS, MACRO BREAKDOWNS, DIETARY RECOMMENDATIONS, OR COOKING INSTRUCTIONS, WILL BE ACCURATE, COMPLETE, OR RELIABLE; (E) THE SERVICES WILL IDENTIFY ALL ALLERGENS, INTOLERANCES, OR DIETARY CONFLICTS IN GENERATED MEAL PLANS; OR (F) THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM TAILORED NUTRITION OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE FOREGOING EXCLUSIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAILORED NUTRITION LLC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• ANY DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT, NUTRITIONAL INFORMATION, OR DIETARY RECOMMENDATIONS
• ANY ALLERGIC REACTIONS, ADVERSE HEALTH EFFECTS, OR PERSONAL INJURY RESULTING FROM MEALS PREPARED BASED ON THE SERVICES' RECOMMENDATIONS
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR RELATED TO THE SERVICES
• ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR TRANSMISSIONS

RESULTING FROM: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR TRANSMISSIONS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT TAILORED NUTRITION HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF TAILORED NUTRITION FOR ANY CLAIM UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO TAILORED NUTRITION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; (B) TWO HUNDRED FIFTY DOLLARS ($250); OR (C) THE MINIMUM AMOUNT OF DAMAGES PRESCRIBED BY AN APPLICABLE STATUTE UNDER WHICH SUCH CLAIM ARISES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND TAILORED NUTRITION.

18. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Tailored Nutrition LLC, its owners, officers, directors, employees, contractors, affiliates, licensors, service providers, vendors, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any inaccurate or incomplete information you provide through the Services
• Your failure to review ingredients or verify allergen information before preparing or consuming meals
• Any claim by a third party related to your use of the Services
• Your User Content

This indemnification obligation shall survive the termination or expiration of these Terms and your account.

19. Dispute Resolution & Arbitration

19a. Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us and attempt to resolve the dispute informally for at least sixty (60) days. To start this process, you must send an individualized written notice ("Notice of Dispute") that includes: (1) your name, email address, and mailing address associated with your account; (2) a detailed description of the dispute, including the facts and circumstances giving rise to the claim; and (3) a description of the specific relief sought. Notices of Dispute must be sent to:

Tailored Nutrition LLC
Attn: Legal Department
Email: legal@tailorednutritionllc.org

If we have a dispute with you, we will send a Notice of Dispute to the email address associated with your account. Once a complete Notice of Dispute is received, the recipient has 60 days to investigate and attempt to resolve the claim. If either side requests a settlement conference during this period, both parties agree to participate in good faith. An arbitration demand or lawsuit cannot be filed until the 60-day Informal Resolution Period has ended. Any applicable statute of limitations shall be tolled during the Informal Resolution Period.

19b. Binding Arbitration

If we cannot resolve the dispute informally, you and Tailored Nutrition agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including disputes about the interpretation, applicability, or enforceability of this arbitration provision) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act ("FAA") governs the interpretation and enforcement of this arbitration provision.

Arbitration shall take place in the county where you reside or another mutually agreed location. The arbitrator shall have exclusive authority to resolve any dispute relating to the arbitrability of any claim. The arbitrator shall issue a reasoned written decision, and any judgment on the award may be entered in any court of competent jurisdiction.

19c. Arbitration Fees

Payment of filing, administration, and arbitrator fees shall be governed by the AAA's Consumer Arbitration Rules. If you demonstrate that the costs of arbitration will be prohibitive compared to the costs of litigation, Tailored Nutrition will pay as much of the filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

19d. Class Action Waiver

You and Tailored Nutrition agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, collective, representative, or private attorney general action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable as to a particular claim, that claim shall proceed in a court of competent jurisdiction, and all other claims shall remain subject to arbitration.

19e. Small Claims Court Exception

Notwithstanding the above, either party may bring a qualifying individual claim in small claims court, provided that the claim remains in small claims court and is not removed or appealed to a court of general jurisdiction.

19f. Opt Out of Arbitration

You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending a written notice to legal@tailorednutritionllc.org that includes: (1) your name; (2) the email address associated with your account; and (3) a clear statement that you wish to opt out of the arbitration agreement in these Terms of Service.

If you opt out, neither you nor Tailored Nutrition will be required to arbitrate, but all other provisions of these Terms will continue to apply. If we update these Terms after you validly opt out, we will continue to respect your opt-out.

19g. Mass Filing Procedures

If twenty-five (25) or more similar claims are asserted against Tailored Nutrition by the same or coordinated counsel, or are otherwise coordinated ("Mass Filing"), the following additional procedures shall apply:

• Bellwether Selection: Counsel for the claimants and counsel for Tailored Nutrition shall each select fifteen (15) claims (30 claims total) to proceed in individual arbitrations as part of a staged bellwether process. Each individual arbitration shall be assigned to a different arbitrator unless the parties agree otherwise.
• Mediation: After the initial bellwether arbitrations are completed, the parties shall engage in a global mediation session for all remaining claims with a retired federal or state court judge jointly selected by the parties. Tailored Nutrition shall pay the mediator's fee.
• Subsequent Batches: If remaining claims are not resolved through mediation, additional batches of thirty (30) claims (15 per side) shall proceed through individual arbitration, followed by additional mediation sessions, until all claims are resolved.
• Tolling: Any applicable statute of limitations and filing fee deadlines shall be tolled from the time the first bellwether cases are selected until a given claim is selected to proceed, is settled, is withdrawn, or is otherwise resolved.
• Remaining Claims: Any claims not filed or deemed filed in arbitration shall not be assessed filing or administrative fees unless and until selected to proceed as part of a staged process.

A court of competent jurisdiction shall have the authority to enforce these Mass Filing Procedures, including the power to enjoin the filing or prosecution of arbitrations that do not comply with this subsection.

19h. Time Limitation on Claims

To the fullest extent permitted by applicable law, any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the cause of action accrued. Otherwise, such claim or cause of action is permanently barred. For purposes of this provision, a claim is considered commenced at the time the Notice of Dispute is sent pursuant to Section 19a. This limitation does not apply where a shorter limitations period is prohibited by applicable law.

19i. Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

19j. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles, except that the Federal Arbitration Act shall govern the interpretation and enforcement of Section 19. If you are a consumer in the European Economic Area, nothing in these Terms shall deprive you of the protection afforded by the mandatory laws of the country where you habitually reside.

20. Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TAILORED NUTRITION EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY COURT PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY DISPUTE BETWEEN US, WHETHER SUCH PROCEEDING IS BROUGHT IN CONTRACT, TORT, OR OTHERWISE. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL.

21. Termination

21a. Termination by You

You may stop using the Services and delete your account at any time through the App's settings. Upon account deletion:

• Your survey data, meal plans, food logs, weight logs, chat history, and other personal data will be permanently deleted
• Active subscriptions should be cancelled separately through your device's subscription management before deleting your account to avoid continued billing
• Account deletion is irreversible — we cannot recover deleted data

21b. Data Export

Before deleting your account, you may request a copy of your data by contacting us at support@tailorednutritionllc.org. We will provide an export of your personal data within 30 days of a verified request. Once your account is deleted, data export is no longer possible.

21c. Termination by Us

We reserve the right to suspend or terminate your account and access to the Services, with reasonable notice where practicable, if we reasonably believe:

• You have violated these Terms
• Your use poses a security risk to the Services or other users
• Your account has been compromised
• We are required to do so by law
• Immediate action is necessary to protect the Services, other users, or to comply with legal obligations (in which case, notice may be provided after the action is taken)

21d. Effect of Termination

Upon termination, your right to use the Services ceases immediately. The following sections shall survive any termination or expiration of these Terms: Section 4 (Medical Disclaimer), Section 5 (AI Disclaimer), Section 6 (Allergen Disclaimer), Section 7 (Results Disclaimer), Section 8 (No Professional Relationship), Section 11 (Intellectual Property), Section 12 (DMCA), Section 13 (User Content — anonymized data provisions), Section 16 (Disclaimer of Warranties), Section 17 (Limitation of Liability), Section 18 (Indemnification), Section 19 (Dispute Resolution), Section 20 (Jury Trial Waiver), and Section 23 (General Provisions). Any outstanding payment obligations also survive termination.

22. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Post a notice within the App or on the Website
• For significant changes that affect your rights, we will notify you by email or in-app notification at least 30 days before the changes take effect

Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you should stop using the Services and delete your account.

23. General Provisions

• Entire Agreement — These Terms, together with our Privacy Policy and Consumer Health Data Privacy Policy, constitute the entire agreement between you and Tailored Nutrition regarding the Services.
• Severability — If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
• Waiver — Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment — You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, and we will provide you with reasonable notice of any such assignment.
• Force Majeure — Tailored Nutrition shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet outages, or third-party service failures.
• Notices — We may send you notices via email to the address associated with your account, in-app notifications, or by posting on the Website. You may send legal notices to us at legal@tailorednutritionllc.org.
• Headings — Section headings are for convenience only and have no legal or contractual effect.
• No Third-Party Beneficiaries — These Terms do not confer any rights on any third party, except as expressly stated in Section 15b (App Store Provisions).

23a. California Consumer Complaints

In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

24. Contact Us

If you have questions about these Terms of Service, please contact us:

Tailored Nutrition LLC
General Support: support@tailorednutritionllc.org
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