Terms of Service

Effective Date: July 28, 2026

Tailored Nutrition LLC ("Tailored Nutrition," "we," "us," or "our") operates the website tailorednutritionllc.org (the "Website") and the Tailored Nutrition mobile application (the "App"). Together, the Website and App are referred to as the "Services."

Please read these Terms of Service ("Terms") carefully before using the Services. By creating an account, accessing, or using the Services, you ("you" or "User") agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) to use the Services. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

If you are located in the European Economic Area (EEA), the minimum age to use the Services is 18 years, consistent with GDPR requirements for processing sensitive health data.

You also represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce's Denied Persons List or Entity List.

2. Description of Services

Tailored Nutrition is a personalized nutrition planning platform. Use of the Services requires a paid subscription (see Section 9). The Services currently include:

• Personalized Survey — An in-depth questionnaire covering your demographics, height and weight, activity and training habits, cooking ability, dietary preferences and restrictions, food allergies, health goals, and any health information you choose to disclose
• Calorie and Macronutrient Targets — Daily calorie, protein, carbohydrate, and fat targets calculated from your survey responses using published nutrition formulas
• Personalized Meal Plans — Meal options selected from our curated recipe catalog and portioned to your targets, with ingredient lists, cooking instructions, meal-prep guidance, and nutrition information. Nutrition values are computed from the USDA FoodData Central database for the listed ingredients and portions. Recipe text, such as dish names, descriptions, and cooking instructions, is written by an AI language model (see Section 5)
• Adaptive Adjustments — Ongoing estimation of your energy expenditure from your logged weight and food intake, and proposed adjustments to your plan that you review and accept or decline
• Food and Weight Tracking — Tools to log planned meals and custom food entries, record your weight, and monitor intake and progress over time
• Micronutrient Information — Per-meal micronutrient amounts and nutrient guidance linked to the health targets you select
• Personal Nutrition Profile — A written summary of your plan and the inputs that shaped it, assembled from your survey answers and logged data. The underlying facts are calculated by us; an AI language model phrases them (see Section 5)
• Supplement Suggestions — General, non-prescription supplement suggestions with suggested amounts and timing, generated automatically from your survey responses (see Section 4a)
• Life-Stage and Health Adjustments — Calorie, macronutrient, and ingredient adjustments based on medications, medical conditions, allergies, pregnancy, breastfeeding, or menopause that you disclose (see Section 4a)
• Grocery List — A consolidated shopping list built from the meals you add to your cart
• Reminders and Notifications — Optional reminders for food logging, weigh-ins, and health milestones
• Feedback Board — A shared board where you may post feature requests and comments that other users can see

We may add, change, or remove features at any time. Some features are described in the App as forthcoming, including an AI nutrition chat assistant and grocery-delivery hand-off to third-party shopping services. Those features are not currently available, and we do not guarantee that any forthcoming feature will be released.

The Services are intended for general wellness and informational purposes only. Tailored Nutrition is not a medical device, healthcare provider, or clinical nutrition service.

2a. Healthy Use

Tailored Nutrition is designed to support healthy, sustainable nutrition practices. The Services apply floors intended to prevent extreme plans, including a minimum daily calorie target and limits on how aggressive a rate of weight change a plan will pursue. We do not offer plans built around dangerously low caloric intake.

Using the Services to pursue dangerously low caloric intake, or to support disordered eating, is prohibited. We do not screen for eating disorders, and the Services are not designed to detect them. Do not rely on the Services to identify disordered eating in yourself or anyone else. We reserve the right to restrict or terminate accounts we reasonably believe are being used in violation of this section. If you or someone you know is struggling with disordered eating, please contact the National Eating Disorders Association (NEDA) helpline at 1-800-931-2237 or visit nationaleatingdisorders.org.

3. Account Registration, Security & Communications

3a. Registration

To access certain features of the Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Create only one account for your own personal use
• Keep your password confidential and not share your credentials with any third party
• Notify us immediately at support@tailorednutritionllc.org if you suspect unauthorized access to your account

You are solely responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

3b. Communications

By creating an account, you consent to receive communications from Tailored Nutrition via email and push notifications, including:

• Service-related notifications (account security, subscription updates, policy changes)
• Health and nutrition reminders (food logging, weight tracking, and reminders tied to reproductive health or enhancement cycles where those apply to you) based on your notification preferences
• Product updates and new feature announcements

Most reminders are scheduled and delivered on your device based on the preferences you set. Notification text may be visible on your lock screen, and some reminders reference your logging activity or your health status, including pregnancy stage, breastfeeding, or cycle timing where those apply to you. The App has no separate setting to hide that text, so use your device's notification settings if you would prefer it not be visible to others.

You may opt out of non-essential communications at any time through the App's notification settings or by contacting us. Service-related communications necessary for account operation (such as security alerts and billing notices) cannot be opted out of while your account is active.

We do not currently send SMS or text messages. If we introduce SMS communications in the future, we will obtain your separate, express consent before sending any text messages and will comply with all applicable Telephone Consumer Protection Act (TCPA) requirements.

4. Medical & Health Disclaimer

4a. Supplements, Medications, and Health Conditions

The survey lets you disclose medications you take, medical conditions you have, food allergies and intolerances, and reproductive health information including pregnancy, breastfeeding, and menopause. Where you provide it, the Services use that information to adjust your calorie and macronutrient targets, to exclude certain ingredients from the meal options you are shown, and to generate general supplement suggestions and food-timing notes. This information is processed automatically, including by AI language models, as described in Section 5.

5. AI-Generated Content Disclaimer

The Services use artificial intelligence, currently large language models provided by Anthropic (Claude), for parts of the plan-generation process. Because the distinction matters to how much you should trust each part, we describe it plainly:

• What AI produces — Dish names, descriptions, cooking instructions, meal-prep steps, recipe tags, and estimated prep times and costs. AI is also used to interpret the free text you enter, including medications, medical conditions, and allergies, and to help write some of the summaries the Services show you.
• What is not AI-generated — Your calorie and macronutrient targets are calculated from published formulas. Meals are selected from a curated recipe catalog rather than invented by a model, and ingredient portions are set programmatically. Nutrition values are computed from the USDA FoodData Central database for the listed ingredients and portions, not claimed by a model.

With that distinction in mind:

• AI content may contain errors — AI-written cooking instructions, descriptions, prep times, cost estimates, and interpretations of your free-text answers may contain inaccuracies, omissions, or suggestions that are not appropriate for your specific needs
• Nutrition values are still estimates — Computing values from a reference database does not make them exact. Actual nutrition content varies with brands, ingredient substitutions, preparation methods, and how precisely you measure. Some ingredients are matched to composite or curated reference values where no single database entry is accurate, database entries change over time, and nutrition for food you enter manually is based on the values you supply
• AI does not replace human expertise — The system has not been reviewed or endorsed by registered dietitians, physicians, or licensed nutritionists. It does not have the clinical judgment of a trained professional
• No human reviews your plan — Plans are generated and delivered automatically. No person reviews your meal plan, supplement suggestions, or health inputs before you see them
• You are responsible for verifying information — Always review ingredients, nutrition data, and cooking instructions before preparing or consuming any meal suggested by the Services

We may change AI providers or models at any time without notice to you.

5a. Chat Assistant Disclosure

The Services may include an AI nutrition chat assistant. This feature is not currently available to users, and the following applies if and when we make it available.

The chat assistant is an artificial intelligence system, not a human. All responses from the chat assistant are computer-generated. The chat assistant does not have feelings, opinions, or consciousness, and its responses should not be interpreted as professional nutrition counseling or medical advice.

Do not share sensitive personal information in the chat assistant that is unrelated to nutrition, including but not limited to: Social Security numbers, financial account information, government identification numbers, or passwords. The chat assistant is designed for nutrition-related conversations only.

6. Allergen Disclaimer

7. Results Disclaimer

Individual results may vary. Tailored Nutrition does not guarantee any specific health outcomes, weight loss, weight gain, body composition changes, or nutritional results. The effectiveness of meal plans and dietary recommendations depends on many factors, including but not limited to:

• Adherence to the meal plan
• Physical activity level and exercise habits
• Individual metabolism, genetics, and body composition
• Overall health status and pre-existing conditions
• Medications and supplements
• Sleep, stress, and other lifestyle factors
• Accuracy of information you provide in the survey

Any testimonials, case studies, or examples of results displayed on the Website, App, or marketing materials represent individual experiences and should not be interpreted as typical or guaranteed outcomes.

8. No Professional Relationship

Use of the Services does not create a dietitian-client, doctor-patient, therapist-patient, or any other professional healthcare relationship between you and Tailored Nutrition, its owners, employees, contractors, or affiliates. The Services are a self-service wellness tool, not a clinical or professional nutrition service.

Tailored Nutrition does not employ or contract with licensed dietitians, nutritionists, or healthcare professionals to review individual user meal plans or provide personalized clinical guidance through the Services.

9. Subscriptions & Payments

9a. A Subscription Is Required

The Services require a paid subscription. Tailored Nutrition is not a free or "freemium" product. You may create an account and complete the intake survey without paying, but generating a meal plan and using the meal, tracking, grocery, and reminder features all require an active subscription. We refer to subscribed access as "Premium" in these Terms.

Subscriptions are offered on a monthly or annual basis. Current pricing is displayed in the App before you purchase and is charged in your local currency by the applicable app store. Subscriptions are sold and processed through the Apple App Store or Google Play Store, depending on your device, and are managed on our side through RevenueCat, a subscription management provider. We never receive or store your payment card details.

We may also grant complimentary or promotional access, as described in Section 9f. Complimentary access is a discretionary grant, not a purchase, and may be modified or revoked at any time.

9b. Free Trials

New subscriptions may begin with a free trial. The standard trial is currently 1 week. If you apply a referral code from one of our promotional partners before subscribing, you may be offered a longer trial, currently 2 weeks.

Free trials are not available to every user. Eligibility is determined by the app stores, which generally allow only one introductory offer per subscription group per store account. If you have already used a trial for this subscription, you will be offered the subscription without one, and the App will not show trial wording. Because that eligibility is the store's decision rather than ours, you cannot combine the standard trial and the referral trial.

The App shows the exact trial length, the price after the trial, and the date of your first charge before you confirm the purchase. Those figures are supplied by the app store at the time you view them, so they are the ones that will be applied.

A free trial converts to a paid subscription automatically when it ends. Unless you cancel at least 24 hours before the trial period ends, you will be charged the then-current price for the plan you selected, and the subscription will renew as described in Section 9c. The App displays the trial length, the price after the trial, and the date of your first charge before you confirm the purchase. Cancelling during the trial ends the trial and prevents the charge.

9c. Auto-Renewal

Subscriptions automatically renew at the end of each billing period, monthly or annually depending on your selected plan, unless you cancel before the renewal date. By subscribing, you provide separate, affirmative consent to the auto-renewal of your subscription at the then-current price. Your subscription is billed by the app store, which charges the payment method on your store account.

We will not increase the subscription price during an active billing period. If we change pricing for future renewals, we will notify you in advance so you may cancel before the new price takes effect. Complimentary and promotional access does not auto-renew and has no billing period.

If a renewal payment fails, the app store may retry the charge, suspend your subscription, or apply a grace period under its own policies. We do not independently extend access during a billing failure. Your access to the Services ends when your subscription is no longer active.

9d. How to Cancel

You may cancel your subscription at any time. For subscriptions purchased through an app store, cancellation stops the next renewal and you keep access until the end of your current billing period. To cancel:

• Apple (iOS): Open Settings > [Your Name] > Subscriptions > Tailored Nutrition > Cancel Subscription
• Android: Open the Google Play Store > Menu > Subscriptions > Tailored Nutrition > Cancel Subscription
• In-App: Open the More tab > Subscription, then tap Manage or cancel in App Store (or Google Play), which opens your device's subscription management

Because app store subscriptions are managed by Apple and Google, we cannot cancel them on your behalf. Cancelling complimentary or promotional access is different: it takes effect immediately, is not refundable, and the code used to grant it cannot be redeemed again.

Cancellation is designed to be as simple as the original subscription process. We do not use dark patterns, hidden cancellation steps, or require you to contact support to cancel.

9e. Refunds

Refunds are handled by the Apple App Store or Google Play Store in accordance with their respective refund policies. To request a refund, contact Apple or Google directly through their support channels. Tailored Nutrition does not process payments or refunds directly and cannot issue, approve, or deny a refund on an app store's behalf.

If an app store issues you a refund, we may terminate or suspend your access to the Services. Access may not end at the exact moment a refund is issued, and any continued access in that window does not waive our right to terminate it.

9f. Promotional Codes and Complimentary Access

We may issue promotional codes or grant complimentary access to the Services, for example to reviewers, testers, or promotional partners. Any such access:

• May be granted for a limited period or, at our discretion, for an indefinite period
• May be subject to expiration dates, usage limits, and account or eligibility restrictions specified when the code is issued
• Is personal to the recipient and may not be transferred, sold, or shared
• Has no cash value and cannot be redeemed for cash or combined with other offers
• May be suspended, revoked, or deactivated by us at any time, without notice and without refund

9g. Referral Codes

We operate a referral program with third-party promotional partners. If you apply a referral code before subscribing, you may become eligible for a longer free trial as described in Section 9b.

You should understand two things about referral codes. First, applying a code permanently associates your account with the partner whose code you used. That association is recorded when you apply the code and is not removed if you later cancel. Second, we may pay that partner a commission based on your paid subscription, and we may share limited account information with them for that purpose, as described in our Privacy Policy. Applying a code does not change your price or the terms of your subscription.

9h. Restoring Purchases

Your subscription entitlement is tied to the app store account used to purchase it, not to your Tailored Nutrition account. If you reinstall the App or sign in on another device, use Restore Purchases in the App to re-link your subscription. If you change app store accounts, you may lose access to a subscription purchased under a different account, and we cannot transfer it.

9i. Changing Plans

You may switch between monthly and annual plans through the App. Timing, proration, and credit for plan changes are determined by the Apple App Store or Google Play Store under their policies, not by us.

9j. What Happens to Your Data If Your Subscription Ends

If your subscription lapses, is cancelled, or is revoked, your account and your data are retained, not deleted, but you will lose access to the Services, including access to your own meal plans, food logs, and weight history, until you resubscribe. If you resubscribe, your data becomes available again. If you want your data removed, delete your account as described in Section 21. If you want a copy of your data, export it before your subscription ends, since the export tool is part of the App.

9k. Taxes

Prices displayed in the App exclude applicable taxes unless otherwise stated. You are responsible for all applicable taxes associated with your subscription, as determined by the Apple App Store or Google Play Store based on your billing location.

10. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorized access to any part of the Services, other users' accounts, or our systems
• Interfere with or disrupt the Services, servers, or networks connected to the Services
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App or any underlying algorithms
• Scrape, crawl, or use automated tools (including robots, spiders, scrapers, crawlers, or any data-mining or extraction methods) to access, extract, index, or collect data from the Services
• Use any output, data, content, or information from the Services to train, develop, improve, or otherwise build any machine learning model, neural network, artificial intelligence system, or competing product or service
• Redistribute, resell, sublicense, or commercially exploit the Services or any content generated by the Services without our written permission
• Upload or transmit viruses, worms, Trojan horses, malware, ransomware, or other harmful code
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Use the Services to generate content for competing products or services
• Circumvent, disable, or interfere with security features of the Services
• Provide false or misleading information in your survey responses with the intent to manipulate the AI system
• Share AI-generated meal plans commercially or present them as professionally developed nutrition plans
• Use the Services to promote, pursue, or achieve dangerously low caloric intake or disordered eating behaviors

11. Intellectual Property

11a. Our Intellectual Property

The Services — including the App, Website, software, source code, algorithms, survey methodology, user interface design, branding, logos, trademarks, trade names, and all original content — are the property of Tailored Nutrition LLC and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws. You shall not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices incorporated in or accompanying the Services.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services for your personal, non-commercial use in accordance with these Terms. All rights not expressly granted are reserved by Tailored Nutrition.

11b. Meal Plans and Recipes

Meal plans and recipes delivered through the Services are provided for your personal use. Our recipe catalog, the methodology by which recipes are selected and portioned to your targets, and the resulting plans are our property. Some recipe text is generated by an AI language model, and under current U.S. copyright law content that is fully AI-generated may not be eligible for copyright protection. You may use your meal plans for personal purposes, but you may not:

• Republish, distribute, or sell content from the Services as your own professional work
• Use content from the Services to create competing products or services
• Claim authorship or copyright over content generated by the Services

11c. Feedback

If you submit feedback, feature requests, bug reports, or suggestions through the Services ("Feedback"), you hereby assign to Tailored Nutrition all right, title, and interest in and to such Feedback, including all intellectual property rights therein. Tailored Nutrition shall have the right to use, modify, and incorporate Feedback into the Services without restriction, obligation, or compensation to you. To the extent any such assignment is not enforceable, you grant Tailored Nutrition a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, modify, and incorporate the Feedback.

12. Copyright Infringement & DMCA

Tailored Nutrition respects the intellectual property rights of others. If you believe that any content available through the Services infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512(c)(3), to our designated agent with the following information:

1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed
2. A description of the copyrighted work that you claim has been infringed
3. Identification of the material that is claimed to be infringing, with information sufficient for us to locate the material
4. Your contact information, including address, telephone number, and email address
5. A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner

Designated Agent:

Tailored Nutrition LLC
Attn: DMCA Agent
Email: support@tailorednutritionllc.org

If you believe that material was removed or disabled as a result of a mistake or misidentification, you may submit a written counter-notice to our designated agent containing: (a) identification of the material that was removed and its prior location; (b) a statement under penalty of perjury that you have a good faith belief the material was removed as a result of a mistake or misidentification; (c) your name, address, and telephone number; (d) a statement that you consent to the jurisdiction of the federal courts in your district (or in any judicial district in which Tailored Nutrition is located if you reside outside the United States) and that you will accept service of process from the person who provided the original notice; and (e) your physical or electronic signature.

It is our policy to terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

13. User Content & Data

You retain ownership of the personal information, survey responses, food logs, weight logs, feedback posts, chat messages, and other data you provide through the Services ("User Content"). By using the Services, you grant Tailored Nutrition a limited, non-exclusive license to process your User Content solely for the purpose of providing and improving the Services as described in our Privacy Policy. This license includes the right to create anonymized and aggregated data sets from User Content that do not identify individual users; any such anonymized data may survive account deletion.

You are solely responsible for the accuracy and completeness of the information you provide. Inaccurate survey responses, health information, or allergen disclosures may result in inappropriate meal plan recommendations. We will not sell User Content to third parties or use it for advertising purposes.

13a. Public Content

The Feedback Board is a shared space. Anything you post there is visible to other users of the Services. Do not post health information, personal details, or anything else you would not want others to read. You are responsible for what you post, and you must not post content that is unlawful, infringing, harassing, or that discloses another person's private information.

You grant us a worldwide, royalty-free, perpetual license to display, reproduce, and distribute content you post publicly through the Services, and to keep it available after your account is deleted. When you delete your account, your public posts are disassociated from your name and account, but the text of those posts remains visible. If you want a specific post removed, contact us at support@tailorednutritionllc.org before deleting your account. We may remove any posted content at our discretion.

14. Privacy

Your use of the Services is also governed by our Privacy Policy and our Consumer Health Data Privacy Policy, which are incorporated into these Terms by reference. Please review both policies carefully to understand how we collect, use, and protect your information.

By using the Services, you acknowledge that you have read and understood our privacy practices, including how your health-related data is processed by AI systems and shared with third-party service providers as described in those policies.

15. Third-Party Services & App Stores

15a. Third-Party Integrations

The Services integrate with or link to third-party services, including but not limited to:

• Anthropic (Claude AI) — Generates recipe text and interprets the free-text health information you enter, including medications, medical conditions, and allergies. Prompts sent to Anthropic include that health information but do not include your name or email address
• Google & Apple Authentication — Social sign-in options
• Apple App Store & Google Play Store — Subscription sales, billing, and payment processing
• RevenueCat — Subscription management and purchase verification (receives your account identifier, email address, and purchase status; no health data)
• USDA FoodData Central — Source of the nutrition values used to compute meal nutrition (receives generic ingredient names only, with no user identifiers)
• Google Cloud Platform (GCP) — Cloud infrastructure, application hosting, and the database where your account data is stored
• Expo — Push notification delivery and over-the-air app updates (receives your device's push token and the text of any push notification we send)
• Sentry — Crash and error reporting (receives error reports containing your user ID and email address, device and request information, and diagnostic context which may include data you entered, including health information)
• PostHog — Product analytics (receives usage events tied to a randomly generated account identifier, with your name and email address attached to that identifier; some events include health-related values such as logged body weight and the names of meals you view or rate)
• Resend — Email delivery for password reset codes and support correspondence
• Upstash Redis — Security caching for rate limiting, token blocklists, and account lockout tracking (holds email addresses and IP addresses as short-lived security state)
• Google Fonts — Web fonts on our Website, which disclose your IP address and browser information to Google when you visit a page on tailorednutritionllc.org
• Instacart — Grocery shopping hand-off. This integration is not currently active, and no data is sent to Instacart

This list reflects the providers we use as of the Effective Date. We may add, change, or remove providers, and our Privacy Policy describes how we handle your information in more detail.

These third-party services are governed by their own terms of service and privacy policies. Tailored Nutrition is not responsible for the practices, content, or availability of third-party services. Your use of third-party services is at your own risk.

15b. App Store Provisions

If you accessed or downloaded the App from the Apple App Store or Google Play Store (each, an "App Store Provider"), you acknowledge and agree that:

• These Terms are between you and Tailored Nutrition only, and not with the App Store Provider. Tailored Nutrition, not the App Store Provider, is solely responsible for the App and its content.
• The App Store Provider has no obligation to furnish any maintenance or support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify the App Store Provider, and the App Store Provider will refund the purchase price for the App to you (if applicable). To the maximum extent permitted by applicable law, the App Store Provider will have no other warranty obligation with respect to the App.
• The App Store Provider is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• In the event of any third-party claim that the App or your possession and use of it infringes that third party's intellectual property rights, Tailored Nutrition, not the App Store Provider, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• The App Store Provider and its subsidiaries are third-party beneficiaries of these Terms as related to your license of the App, and upon your acceptance of these Terms, the App Store Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

You must comply with all applicable third-party terms of service when using the App.

16. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, TAILORED NUTRITION MAKES NO WARRANTY THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY INTENDED RESULTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (C) ANY DEFECTS WILL BE CORRECTED; (D) ANY CONTENT PROVIDED THROUGH THE SERVICES, WHETHER AI-GENERATED, CALCULATED, OR DRAWN FROM A THIRD-PARTY DATABASE, INCLUDING NUTRITION INFORMATION, CALORIE COUNTS, MACRO BREAKDOWNS, MICRONUTRIENT VALUES, CALORIE AND MACRONUTRIENT TARGETS, SUPPLEMENT SUGGESTIONS, MEDICATION- OR CONDITION-RELATED GUIDANCE, DIETARY RECOMMENDATIONS, OR COOKING INSTRUCTIONS, WILL BE ACCURATE, COMPLETE, OR RELIABLE; (E) THE SERVICES WILL IDENTIFY ALL ALLERGENS, INTOLERANCES, DIETARY CONFLICTS, FOOD-SAFETY RISKS, OR FOOD, SUPPLEMENT, AND MEDICATION INTERACTIONS IN GENERATED MEAL PLANS; OR (F) THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM TAILORED NUTRITION OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE FOREGOING EXCLUSIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAILORED NUTRITION LLC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• ANY DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED OR CALCULATED CONTENT, NUTRITION INFORMATION, CALORIE OR MACRONUTRIENT TARGETS, SUPPLEMENT SUGGESTIONS, OR DIETARY RECOMMENDATIONS
• ANY ALLERGIC REACTIONS, ADVERSE HEALTH EFFECTS, FOODBORNE ILLNESS, SUPPLEMENT OR MEDICATION INTERACTIONS, OR PERSONAL INJURY RESULTING FROM MEALS, SUPPLEMENTS, OR GUIDANCE BASED ON THE SERVICES' RECOMMENDATIONS
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR RELATED TO THE SERVICES
• ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR TRANSMISSIONS

RESULTING FROM: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR TRANSMISSIONS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT TAILORED NUTRITION HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF TAILORED NUTRITION FOR ANY CLAIM UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO TAILORED NUTRITION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; (B) TWO HUNDRED FIFTY DOLLARS ($250); OR (C) THE MINIMUM AMOUNT OF DAMAGES PRESCRIBED BY AN APPLICABLE STATUTE UNDER WHICH SUCH CLAIM ARISES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND TAILORED NUTRITION.

18. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Tailored Nutrition LLC, its owners, officers, directors, employees, contractors, affiliates, licensors, service providers, vendors, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any inaccurate or incomplete information you provide through the Services
• Your failure to review ingredients or verify allergen information before preparing or consuming meals
• Any claim by a third party related to your use of the Services
• Your User Content

This indemnification obligation shall survive the termination or expiration of these Terms and your account.

19. Dispute Resolution & Arbitration

19a. Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us and attempt to resolve the dispute informally for at least sixty (60) days. To start this process, you must send an individualized written notice ("Notice of Dispute") that includes: (1) your name, email address, and mailing address associated with your account; (2) a detailed description of the dispute, including the facts and circumstances giving rise to the claim; and (3) a description of the specific relief sought. Notices of Dispute must be sent to:

Tailored Nutrition LLC
Attn: Legal Department
Email: legal@tailorednutritionllc.org

If we have a dispute with you, we will send a Notice of Dispute to the email address associated with your account. Once a complete Notice of Dispute is received, the recipient has 60 days to investigate and attempt to resolve the claim. If either side requests a settlement conference during this period, both parties agree to participate in good faith. An arbitration demand or lawsuit cannot be filed until the 60-day Informal Resolution Period has ended. Any applicable statute of limitations shall be tolled during the Informal Resolution Period.

19b. Binding Arbitration

If we cannot resolve the dispute informally, you and Tailored Nutrition agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including disputes about the interpretation, applicability, or enforceability of this arbitration provision) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act ("FAA") governs the interpretation and enforcement of this arbitration provision.

Arbitration shall take place in the county where you reside or another mutually agreed location. The arbitrator shall have exclusive authority to resolve any dispute relating to the arbitrability of any claim. The arbitrator shall issue a reasoned written decision, and any judgment on the award may be entered in any court of competent jurisdiction.

19c. Arbitration Fees

Payment of filing, administration, and arbitrator fees shall be governed by the AAA's Consumer Arbitration Rules. If you demonstrate that the costs of arbitration will be prohibitive compared to the costs of litigation, Tailored Nutrition will pay as much of the filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

19d. Class Action Waiver

You and Tailored Nutrition agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, collective, representative, or private attorney general action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable as to a particular claim, that claim shall proceed in a court of competent jurisdiction, and all other claims shall remain subject to arbitration.

19e. Small Claims Court Exception

Notwithstanding the above, either party may bring a qualifying individual claim in small claims court, provided that the claim remains in small claims court and is not removed or appealed to a court of general jurisdiction.

19f. Opt Out of Arbitration

You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending a written notice to legal@tailorednutritionllc.org that includes: (1) your name; (2) the email address associated with your account; and (3) a clear statement that you wish to opt out of the arbitration agreement in these Terms of Service.

If you opt out, neither you nor Tailored Nutrition will be required to arbitrate, but all other provisions of these Terms will continue to apply. If we update these Terms after you validly opt out, we will continue to respect your opt-out.

19g. Mass Filing Procedures

If twenty-five (25) or more similar claims are asserted against Tailored Nutrition by the same or coordinated counsel, or are otherwise coordinated ("Mass Filing"), the following additional procedures shall apply:

• Bellwether Selection: Counsel for the claimants and counsel for Tailored Nutrition shall each select fifteen (15) claims (30 claims total) to proceed in individual arbitrations as part of a staged bellwether process. Each individual arbitration shall be assigned to a different arbitrator unless the parties agree otherwise.
• Mediation: After the initial bellwether arbitrations are completed, the parties shall engage in a global mediation session for all remaining claims with a retired federal or state court judge jointly selected by the parties. Tailored Nutrition shall pay the mediator's fee.
• Subsequent Batches: If remaining claims are not resolved through mediation, additional batches of thirty (30) claims (15 per side) shall proceed through individual arbitration, followed by additional mediation sessions, until all claims are resolved.
• Tolling: Any applicable statute of limitations and filing fee deadlines shall be tolled from the time the first bellwether cases are selected until a given claim is selected to proceed, is settled, is withdrawn, or is otherwise resolved.
• Remaining Claims: Any claims not filed or deemed filed in arbitration shall not be assessed filing or administrative fees unless and until selected to proceed as part of a staged process.

A court of competent jurisdiction shall have the authority to enforce these Mass Filing Procedures, including the power to enjoin the filing or prosecution of arbitrations that do not comply with this subsection.

19h. Time Limitation on Claims

To the fullest extent permitted by applicable law, any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the cause of action accrued. Otherwise, such claim or cause of action is permanently barred. For purposes of this provision, a claim is considered commenced at the time the Notice of Dispute is sent pursuant to Section 19a. This limitation does not apply where a shorter limitations period is prohibited by applicable law.

19i. Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

19j. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles, except that the Federal Arbitration Act shall govern the interpretation and enforcement of Section 19. If you are a consumer in the European Economic Area, nothing in these Terms shall deprive you of the protection afforded by the mandatory laws of the country where you habitually reside.

20. Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TAILORED NUTRITION EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY COURT PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY DISPUTE BETWEEN US, WHETHER SUCH PROCEEDING IS BROUGHT IN CONTRACT, TORT, OR OTHERWISE. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL.

21. Termination

21a. Termination by You

You may stop using the Services and delete your account at any time from the More tab in the App. Upon account deletion:

• Your account record, survey responses and the health information in them, meal plans, food logs, weight logs, adaptive calculations and first-week calibration, meal preferences, grocery cart, chat history, meal generation history, notification data and push registrations are permanently deleted
• Posts you made on the Feedback Board are not deleted. They are disassociated from your account, but the text remains visible to other users, as described in Section 13a
• We may retain limited records where we are required or permitted to do so, including security and audit logs, records of transactions and promotional code redemptions, and correspondence you sent us such as support requests and bug reports
• Information already shared with third-party providers, including error reports, analytics events, and app store purchase records, is subject to their retention practices and is not deleted by this action
• Active subscriptions are not cancelled by deleting your account. Cancel separately through your device's subscription management first, or billing will continue
• Account deletion is irreversible. We cannot recover deleted data

21b. Data Export

You can download a copy of your data at any time from More > Export My Data in the App. The export is generated immediately and includes your profile, survey responses, food and weight logs, adaptive calculations, meal preferences, grocery cart, chat history, notifications, and feedback posts.

If you cannot access the App, you may request a copy by contacting us at support@tailorednutritionllc.org, and we will provide it within 30 days of a verified request. Export your data before deleting your account, since deletion is immediate and irreversible.

21c. Termination by Us

We reserve the right to suspend or terminate your account and access to the Services, with reasonable notice where practicable, if we reasonably believe:

• You have violated these Terms
• Your use poses a security risk to the Services or other users
• Your account has been compromised
• We are required to do so by law
• Immediate action is necessary to protect the Services, other users, or to comply with legal obligations (in which case, notice may be provided after the action is taken)

21d. Effect of Termination

Upon termination, your right to use the Services ceases immediately. The following sections shall survive any termination or expiration of these Terms: Section 4 (Medical Disclaimer), Section 5 (AI Disclaimer), Section 6 (Allergen Disclaimer), Section 7 (Results Disclaimer), Section 8 (No Professional Relationship), Section 11 (Intellectual Property), Section 12 (DMCA), Section 13 (User Content, including the public content license and anonymized data provisions), Section 16 (Disclaimer of Warranties), Section 17 (Limitation of Liability), Section 18 (Indemnification), Section 19 (Dispute Resolution), Section 20 (Jury Trial Waiver), and Section 23 (General Provisions). Any outstanding payment obligations also survive termination.

22. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Effective Date" at the top of this page and post the revised Terms on the Website.

If a change materially affects your rights or obligations, we will give you advance notice by email or in-app notification before it takes effect, and we will make the notice period reasonable in light of the change. We do not commit to a fixed notice period for every change. Changes that do not materially affect your rights, including clarifications, corrections, and terms covering new or optional features, may take effect when posted. Changes we are required to make immediately for legal, regulatory, or security reasons may take effect without advance notice, and we will tell you as soon as reasonably practicable afterward.

Regardless of the above, we will give you advance notice and an opportunity to cancel before:

• Any increase in the price of your subscription or any material change to your automatic renewal terms, as required by applicable law
• Using health information you have already provided for a materially different purpose than the one disclosed when you provided it. Where the law requires your consent for that use, we will ask for it rather than rely on notice

Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you should stop using the Services and delete your account. If you have validly opted out of arbitration under Section 19f, that opt-out continues to apply to updated Terms.

23. General Provisions

• Entire Agreement — These Terms, together with our Privacy Policy and Consumer Health Data Privacy Policy, constitute the entire agreement between you and Tailored Nutrition regarding the Services.
• Severability — If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
• Waiver — Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment — You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, and we will provide you with reasonable notice of any such assignment.
• Force Majeure — Tailored Nutrition shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet outages, or third-party service failures.
• Notices — We may send you notices via email to the address associated with your account, in-app notifications, or by posting on the Website. You may send legal notices to us at legal@tailorednutritionllc.org.
• Headings — Section headings are for convenience only and have no legal or contractual effect.
• No Third-Party Beneficiaries — These Terms do not confer any rights on any third party, except as expressly stated in Section 15b (App Store Provisions).

23a. California Consumer Complaints

In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

24. Contact Us

If you have questions about these Terms of Service, please contact us:

Tailored Nutrition LLC
General Support: support@tailorednutritionllc.org
Legal Notices: legal@tailorednutritionllc.org